Collections & Recoveries Briefing Papers
Complementing our range of White Papers, we have a selection of shorter Briefing Papers focusing on a range of collections & recoveries issues.
Please see below for the range of Briefing Papers available for download via our secure system. If you do not have an account set up with us already, you will be provided with the option to do so.
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Current Briefing Papers
Identifying the optimum collections strategy through the use of Champion Challenger analytical tools
The economic downturn has highlighted that, after 15 years of a static and a fairly forgiving collections environment, there are now significantly increased pressures on consumers and their ability to meet repayments on credit commitments. This paper demonstrates the use of champion/challenger analysis as a means to continuously improve collections performance in this rapidly changing and challenging environment.
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The CEO’s Guide to Collections
For the first time in a generation, CEOs of consumer lending organisations are having to take debt management and collections seriously. Following the news of bank after bank being bailed out comes the prospect of an economic downturn, which will create a second wave of write downs in consumer lending portfolios. Find out what steps CEOs can take to deal with and manage their collections portfolio.
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Early collections outsourcing - An innovative approach to debt management in challenging market conditions
As we start to enter an economic downturn, the future looks bleak for lenders and consumer credit grantors. The latest Tallyman briefing paper investigates how outsourcing some of the early stage collections can significantly enhance the performance of the collections department and identifies the 5 key factors to consider before employing this strategy.
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Mortgage arrears: Paying the price for a decade of growth
The mortgage industry has flourished over the last decade. However, the credit crunch, proving to be more than a short term market adjustment, is now bringing this decade of growth to an abrupt end, with mortgage arrears and repossessions at record levels. Collections Manager will have little choice but to radically reassess their entire approach to arrears management.
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What does the new Banking Code mean for collections professionals?
Just as the knock on effects of the US sub-prime crisis begin to hit UK lenders, provisions in the new Banking Code require banks to make a pledge towards treating customers fairly; responsible lending; and doing more to help customers in debt.
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Accelerating collections ROI: An agile approach to implementing a new collections system
Credit managers who have been struggling to implement best practice collections processes in the face of the credit crunch, using out of date, inadequate systems, must act now to implement best of breed collections systems which can handle the large numbers of delinquencies quickly, efficiently, and at the lowest cost. Considering an agile approach to system implementation results in a faster return on investment and a faster time to value.
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Surviving the credit crunch: 7 key strategies to maximise collections effectiveness
The knock-on effects of last year’s US sub prime crisis are now directly impacting collections operations as massive debt write downs precipitate a significant tightening of credit markets worldwide.
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Customer level collections in the water industry
Companies who put their customers firmly at the centre of their debt recovery strategy achieve enhanced collections performance. By leveraging data to develop a deeper understanding of the customer, the Collections Manager can quickly identify the can't pays from the won't pays and implement collections strategies matched to each customer's ability to pay.
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Revenue management strategies in the new consumer credit markets
Rapid and, in many cases, unrestrained growth in new consumer credit markets has left lenders facing tougher debt management challenges than their counterparts in more developed credit markets. This briefing paper explores how organisations can combine flexible and automated collection systems with new communication and payment technologies to reduce their levels of monies in arrears, whilst dramatically reducing the cost to collect.
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The psychology of debt
Collecting delinquent debt is fairly well understood as a business process, but little is known about the psychology of indebtedness. Can a greater understanding help improve collections?
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How to measure Return On Investment
This paper examines the return on investment that can be achieved by implementing a specialist revenue management and collections system.
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Debt collection agencies - The key to improved recoveries?
Credit lenders exploiting the use of DCAs to manage a proportion of their collections portfolio report dramatically improved collection and recovery rates and increased efficiency. This white paper explores the advantages, the disadvantages and the system requirements necessary to implement such a strategy.
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Applying the principles of business intelligence to improve collections performance
Deploying Business Intelligence tools within collections can result in significantly enhanced performance, with more revenue collected at a reduced cost.
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Briefing Paper »
The impact of Sarbanes-Oxley on the collections process
This paper reviews how the use of an automated debt management system can help users meet the key requirements of the Sarbanes-Oxley legislation by providing confidence and consistency in calculating accounts receivables values and bad debt reserves.
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The role of collections in identifying personal insolvency
This paper explores how collections professionals can use the data within the collections system to apply profiling and segmentation techniques for early identification of individuals at risk of declaring personal insolvency.
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Improving Basel II credit risk ratings
This paper looks at Basel II credit risk measurement and explores how an effective collections process can contribute to improved risk ratings.
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The value of implementing scoring in collections
Credit scoring has long been used in assessing a customer's credit worthiness on application for credit, but the benefits are significant when implemented throughout the entire credit and collections cycle.
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Implementing a customer centric collections environment
The paper looks at the challenges, benefits, and potential pitfalls of implementing a customer centric model.
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Briefing Paper »
Trends in telecoms revenue assurance
This paper examines the causes behind the $26 billion written off annually by mobile operators and the current revenue management situation with the telco industry.
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Decision Analytics White Papers
See our list of White Papers here.