The industry challenge
The telecommunications industry is going through its second metamorphosis: from single service provider into multimedia services. The opportunities are massive and so, conversely, are the risks.
Credit risk management is one of the most affected areas with the risk management team faced with an average bill five times the previous value, shrinking margins, increasing exposure to third party content providers and pressure to grow the average revenue per user (ARPU). Organisations struggle to balance accurate risk management and fraud detection with customer demands through a multitude of direct and indirect channels.
The answer
Experian's proposition for the telecommunications industry automates and controls the customer process from the point of first customer contact from any channel. It enables the effective management and growth of the relationship through cross and up-sell strategies and maximises the effectiveness of collections activities for high volume, low value debts while promoting customer loyalty.
