Collections
Articles on the subject of Collections from recent issues of e-news. The below details articles from recent editions of e-news, a full archive of previous editions can be found here
2009 Editions
October l July l April l February
October 2009
Signs of recovery? Risk and collections managers' work is yet to come!
As the newspapers and politicians talk excitedly about the first signs of recovery, the risk and collections teams are watching their rising delinquencies..
Author: Matthew Dodd
Article tags: Customer Management
Read full article » l Read October e-news »
How to motivate your collections team with incentives that work
Put yourself in the shoes of one of your collections team. The environment ahead is challenging. Their workload is increasing as the UK sinks deeper into recession and consumer debt escalates, and they are working tiring, stressful shifts talking to people who don't want to talk about their debts..
Author: Dan Scholey
Article tags: Customer Management
Read full article » l Read October e-news »
Making the right choice in collections: how do you manage your collections operation?
The global recession has taken hold more quickly than anyone could have predicted. A universal theme for financial organisations is concern over increasing indebtedness and the need to manage cash flow..
Author: Dan Scholey
Article tags: Debate
Read full article » l Read July e-news »
'Technology Shift' promises more efficient collection account management
As every collections manager knows, today’s unprecedented consumer debt and escalating unemployment are pushing case volumes higher, making accounts more difficult to collect and increasing call times..
Author: Mike Sutton
Article tags: Debate
Read full article » l Read July e-news »
Next generation collections systems
The following article is an extract from the Decision Analytics blog posted by the Director of Collections Solutions in the US..
Author: Mike Sutton
Article tags: Debate
Read full article » l Read April e-news »
Collections letters - Is it what you say or how you say it?
The way in which you communicate with your debtors really does impact the effectiveness of your collections operation. Experian recently carried out research and produced a briefing paper highlighting that the correct tone of voice used in collections correspondence is essential..
Article tags: News
Read full article » l Read April e-news »
Identifying the optimum collections strategy through the use of champion-challenger analytical tools
The speed at which the credit crisis is developing into a global recession has resulted in many collections operations struggling to cope with such a dramatic change in economic and borrower dynamics..
Author: Mark Keyworth
Article tags: Debate
Read full article » l Read February e-news »
Information quality in collections
To run an effective collections operation there are a number of key components that every business has to consider..
Author: Terry Franklin
Article tags: Debate
Read full article » l Read February e-news »
2008 Editions
Debt Management – How effective are you?
Both unsecured and secured debt as a percentage of disposable income are at record highs in many countries around the world. Creditors are reaching out to riskier segments and running sophisticated cross-selling campaigns to gain or retain their market share..
Author: Burak Kilicoglu
Article tags: Debt Management
Read full article » l Read March e-news »
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A full archive of previous editions can be found here