Case Study:
Home Retail
Business Challenge
With around two and a half million revolving credit accounts in its portfolio, Home Retail is committed to driving performance and customer service. As part of this commitment Home Retail engaged in a programme with TSYS (www.tsys.com) to provide full outsourced card processing services. TSYS is the one of the world’s largest providers of outsourced payment services.
Home Retail was a user of Experian’s Probe SM for customer management prior to the TSYS migration. They recognised the need to ensure that their existing, highly segmented decisioning strategies and processes would continue to be supported as part of the migration to the TSYS TS2 account management system.
The Decision Analytics answer
Home Retail chose Experian’s Probe SM customer management decision system to control customer scoring and decision strategies on the TS2 platform. Probe SM for customer management has been fully integrated with the TS2 platform since 2002.
As part of the migration process, TSYS and Experian worked closely with Home Retail to understand credit risk management requirements for the migration and to identify any system customisations required to ensure that ‘Business As Usual’ continuity was successfully achieved.
The Benefits
- Home Retail was able to continue to use Probe SM’s customer management capabilities migration to the TS2 platform.
- The design partnership approach adopted by Home Retail, TSYS and Experian to convert all Home Retail decision management strategies onto the TS2 Probe SM system was a key component of ensuring that business continuity would be maintained post-migration.
- Business continuity in credit risk management capabilities was successfully achieved from day 1 of the migration of the Home Retail portfolio onto the TS2 platform.
“Customer management is an area of key focus for the performance of our business.” Said the Head of Risk at Home Retail. “Probe SM has delivered the capabilities and control we needed, and in combination with the TSYS processing platform, we now have a high degree of strategic control over the management of our portfolio.”
“This project is a great example of how the partnership between Experian and TSYS can deliver significant benefits to clients.” Said Executive Vice President of TSYS International. “Together we can provide efficiency gains and increased profitability, coupled with speed to market.”