Case Study:
African Bank
Business Challenge
African Bank is one of the first companies to provide unsecured loans to the under served population
of South Africa, and recognises its responsibility to them. African Bank’s offering has evolved over the years from a standard payroll deduction loan, to individual retail debit order loans that incorporate and allow greater risk and price segmentation for the bank. A combination of portfolio growth and the desire to adopt a more sophisticated approach to risk management, led the Bank to recognise the need for a new collections management system.
The Decision Analytics answer
Following an extensive vendor evaluation, African Bank chose and implemented Experian’s Tallyman collections system as it exceeded all the evaluation criteria. Tallyman now plays a key role in the collections management strategy of the bank, enabling the bank to manage delinquency, maximising recoveries and minimising write-off.
The Benefits
- Achieved ROI in first twelve months of deployment based on cost savings and increased recoveries
- Achieve consistent, effective collections across the organisation with standard systems and processes
- Manage and motivate staff with accurate and timely performance analysis
“Experian’s Tallyman collections system exceeded our expectations when it was first implemented in African Bank, and has continued to effectively contribute to the success of our collections operation.”
“With the significant portfolio growth from our acquisition, it was critical we continued our advanced approach to collections management. We knew we already had the capability and we knew it had the flexibility to deliver at a larger scale. “Tallyman is now working across our new, larger organisation and it is expected that further benefits will be achieved once implemented”